Frequently Asked Questions

What is this site?
FixMyStreet is a site to help people report local issues by simply locating them on a map. It also allows people to see that the issue they have raised is being dealt with.
How do I get in touch with Peabody?
You can report problems not suitable for FixMyStreet to our customer care line. If you are concerned about a report or update that has been posted on FixMyStreet, please use this contact page.
What sort of problems should I report with FixMyStreet?
FixMyStreet in Thamesmead has been designed for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing, such as:
  • Abandoned vehicles
  • Dog fouling
  • Flyposting or graffiti
  • Flytipping or litter
  • Street cleaning, such as broken glass in a cycle lane
  • Unlit lamp posts
  • Potholes
What isn’t FixMyStreet for?
Please use this site only for problems like those listed above. You will need to contact our customer care line directly to:
  • Request a repair
  • Pay rent and service charges
  • Report antisocial behaviour
  • Make a complaint or pay someone a compliment
  • Request personal data
  • Find out about care and support
  • Tell us you are worried about someone
  • Ask something else

Please note that Peabody is not responsible for bin collections. If you have any questions or concerns about bin collections, please contact your local authority, Bexley or the Royal Borough of Greenwich.

How do I use the site?
After typing where you are, you will see a map of that area. You can view problems already reported in that area, or report ones of your own. Just click on the map at the location of the problem.
How are the problems solved?
They are reported to the Peabody’s environmental services team by email. They can then resolve the problem the way they normally would.
How long does it take to sort the problem?
Peabody’s environmental services team aim to respond to your report within five working days.
Is it free?
The site is free to use, yes. The FixMyStreet platform is maintained by a registered charity, so if you want to make a contribution, please do.
Can I use FixMyStreet on my mobile?

The FixMyStreet website will already work on your mobile phone, adapting to the size of your screen automatically.

Is there an app I can download?

Yes, see our instructions on how to download the Thamesmead reporting app.